Our approach

We firstly work collaboratively to really understand both your customers' goals and your business objectives.

We follow a design thinking approach and include both internal and external customers throughout the design process. By developing lightweight interactive prototypes early we get valuable initial feedback from real users interacting with the product. 

Where possible we also draw on analytics, customer feedback and other data sources to inform design decisions. This applies equally when creating public-facing customer applications and internal-facing digital experiences for staff and partners.

 

Business benefits

Creating engaging digital experiences leads to improved customer satisfaction, loyalty and revenue.

Digital channels also provide valuable data and insights that help you understand customer trends and preferences to constantly improve and enhance the experience. When your digital channels provide a seamless, intuitive customer experience, your customers can self-serve, transact and manage their relationship with your business on their terms. 

Today, more than ever, investment in the digital customer experience is key to differentiating your brand and keeping your products and services relevant and competitive.

Our experience design services

You're in good company

We're helping leading New Zealand organisations design and deliver their digital futures.

ACC
BNZ
Dental Council
Facteon
Fonterra
Inland Revenue
Ministry of Business, Innovation and Employment
NIB

Our latest thinking

Solnet is now part of Accenture

Business Technology Community | 27 Nov 2023

Solnet is now part of Accenture

Accenture (NYSE: ACN) has completed its acquisition of Solnet, an IT services provider with deep technology consulting experience for New Zealand government and private organisations.

Solnet to become part of Accenture

Business Technology Community | 16 Nov 2023

Solnet to become part of Accenture

Accenture (NYSE: ACN) has agreed to acquire Solnet, an IT services provider with deep technology consulting experience for New Zealand. 

Event: Crafting the technical innovation roadmap

Business | 9 Oct 2023

Event: Crafting the technical innovation roadmap

Check out the recording and highlights from our recent event: Crafting the technical innovation roadmap.